Junior Support Specialist (Parental leave cover)

Do you have experience of customer support and want to become part of a Swedish, global growth company? We develop advanced software to improve cancer treatment worldwide. Join us in the fight against cancer! 

About the role                

We are now looking for a junior Support Specialist to join the Service team at our head office in central Stockholm. This is a temporary position for one year, starting from June 2025 with good chances of extension.

You will be a part of the Service Department at RaySearch, a dynamic team of different backgrounds and skillsets, responsible for installation, support and training for our customers. You will benefit from an international work environment where we collaborate closely with our colleagues and distributors in the US, Europe and Asia/Pacific.

As a Support Specialist you are responsible for 1^st line support to our customers, with focus on our treatment planning system, RayStation and our oncology information system, RayCare. You will have a fixed schedule where you to a large extent will work office hours but also weekends and evenings, typically 1-2 days per month.

Your main tasks:

• Provide customer support through our web community, by email and phone
• Make sure that questions and information is directed to the right persons within the company, escalate complex cases to senior support staff and ensure proper documentation in our case management system
• Contribute to RaySearch’s presence in the customer community by monitoring discussions and answer customer questions
• Report customer complaints and work with distribution of patient safety related information

Your primary focus will be to support the European market, but you will also work with colleagues and customers in other regions of the world. For the right person, there are good opportunities to develop and take on new challenges within the company.

Your profile

You are a good communicator and listener with the ability to identify and understand customer needs. We believe you are a social and positive person passionate about providing our customers with the best possible service experience.

Further, you are a curious person who enjoy solving complex technical problems and work continuously to increase your product knowledge.

You also understand the importance of correctly documenting your work and customer interactions. You are committed, responsible and pay attention to details.

We think that you have:

• BSc or MSc degree in medical physics/engineering/medtech or similar.
• Excellent English skills.
• Experience of customer support.

It’s an advantage, but not required, if you also have experience of radiotherapy, medical device industry and Salesforce or another case management system. Knowledge of DICOM or Python scripting is also useful in this position.

Our Culture

Culture at RaySearch is the driving force behind our organization, where everything we do is driven by a shared passion for innovation and the fight against cancer. Our dedication is reflected in our ability to deliver exceptional results, pay close attention to detail, and consistently go the extra mile. Our employees stand out as experts in their field, driven by a relentless focus on solving problems - no matter how complex. At RaySearch, we take pride in leading the way in cancer treatment, leveraging cutting-edge technology to develop innovative solutions that make a real difference in patient care.

Our Offer

At RaySearch, we offer a diverse and inclusive work environment, fostering openness, sincerity, and collaboration. Located in Hagastaden, Stockholm's Life Science Hub, our modern and creative workspace includes an in-house gym, yoga, and social activities like ping pong, table football, and regular after-work events. Our bistro serves a fantastic lunch buffet, and we offer morning- and afternoon-fika every day. Our rooftop terrace also provides a stunning 360-degree view of Stockholm, enhancing the work experience. All of this comes attached with a competitive compensation and benefits package.

Application

Please apply to the position through the application form below. Selection and interviews will be ongoing. Preferred starting date is as soon as possible. We do not accept applications by e-mail.